Problem setting up access?

Here's what to do if you see an error message while setting up access to your online account.

If you see this error

The username you've entered is already registered for an online account

Go to login

Or you can reset access to your account online

Recover access to your account

If you see this error

This usually means you've mistyped your store card number

Try to set up access again

If you see this error

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The date of birth you entered doesn't match your store card account

The date of birth on the account is the one entered when you applied for the store card.

Try to set up access again

If you think that you entered the correct date of birth, it could have been mistyped when you applied, so please contact us.

If you see this error

This store card account is already set up online

Go to login

If you can't remember your login details you can reset access online

Reset access to your account