Problem logging in?

Here's what to do if you see an error message when trying to log in.

If you see one of these errors



You might have entered the wrong username or password

Try logging in again


Have you set up access to your online account?

Set up access to your account

If you see this error 


You've mistyped your memorable word

It's the one you chose when you set up access to your online account. Look out for the hint when you type it.

Try logging in again


If you can't remember the memorable word

Recover access to your account

If you see this error


Your account has been locked 

But you can reset access to your online account below

Recover access to your account

If you see this error

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Sorry but something has gone wrong in the background

Try to login again