Problem setting up access?

Here's what to do if you see an error message while setting up access to your online account.

If you see this error


The username you've entered is already registered for an online account

Go to login


Or you can reset access to your account online

Recover access to your account


If you see this error


This usually means you've mistyped your store card number

Try to set up access again

If you see this error

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The date of birth you entered doesn't match your store card account

The date of birth on the account is the one entered when you applied for the store card.

Try to set up access again


If you think that you entered the correct date of birth, it could have been mistyped when you applied, so please contact us.

If you see this error


This store card account is already set up online

Go to login


If you can't remember your login details you can reset access online

Reset access to your account

If you see this error


You've tried to set up an online account with the wrong store card retailer

Check the retailer on your store card and then select them from the drop down list on our ikano.co.uk/setup page


If you see this error

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The security code entered is wrong

  • Make sure it's the latest code (you could have received more than one)
  • The code expires after 15 minutes - if it's been longer, you'll need to try again
  • Keep the browser window open until you've got the code and entered it

If you're still having problems get in touch and we'll help you.

If you haven't received your security code

Wait a few minutes and check your junk folder. Don't close your browser until you've entered the latest code you received.

If you see this error

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Sorry but something has gone wrong in the background

Try to set up access again